The issue then repeats after 3 - 10 days.Īny suggestions or advise would be appreciated. The user can then log back in with a new user profile and sign back into Office apps. As it stands, we have to log the user out of the RDS server and rename/delete their FSLogix OC/UserProfile. We can't see anything useful within the RDSH event logs or within the Azure Portal > AD > Sign-in logs. Furthermore, if they try to sign in again the screen just flickers and they're unable to sign in. However, after a roughly 1 week the user gets the 'Unlicensed Product' error when opening any office app. This all works well and we can see the users office activation files/token is stored within their %AppData%\Microsoft\Office'\16.0\Licensing. When a user first logs into the RDS and opens an Office app (ie: Word, Excel) they're required to sign into M365. Each user has a M365 Business Premium license and the 'Microsoft 365 Apps for Business' was installed on the RDSH servers using the 'Shared Computer Activation' option. Within the FSLogix GPO we have enabled 'Include office activation data in container'. These are stored to a file server (ie: \fileserver\fslogix\%username%\xxxx.vhdx). Each user has their own Office Container. We're using FSLogix Office Containers and User Profiles. We have a Windows 2019 RDS collection consisting of 1 x RDWeb/RDBC and 2 x RDSH servers.
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